{"id":7349,"date":"2025-03-08T20:23:17","date_gmt":"2025-03-08T17:23:17","guid":{"rendered":"https:\/\/bayrakcimetal.com.tr\/?page_id=7349"},"modified":"2025-09-04T16:47:15","modified_gmt":"2025-09-04T13:47:15","slug":"musteri-memnuniyeti-sikayet-yonetimi","status":"publish","type":"page","link":"https:\/\/bayrakcimetal.com.tr\/en\/customer-satisfaction-complaint-management\/","title":{"rendered":"Customer Satisfaction & Complaint Management"},"content":{"rendered":"
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Customer Satisfaction & Complaint Management<\/span><\/h1>

As Bayrakc\u0131 Metal, customer satisfaction is our top priority. We see the feedback of our customers as an opportunity for development and we meticulously evaluate this feedback to continuously improve our products and services.
\nAs a company with ISO 9001:2015 Quality Management System Certificate, we carry out our customer satisfaction processes in accordance with international quality standards.
\nAll kinds of suggestions, requests and complaints received from our customers are included in the internal evaluation processes and solutions are produced as soon as possible.<\/p>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tBayrakc\u0131 Metal<\/span>

Our Quality Approach<\/span><\/h1>

As Bayrakc\u0131 Metal, we see quality as a standard that we apply meticulously at every stage of production, from the materials used to the service processes.
\nIn this direction, the basic principles of our quality policy are as follows:<\/p>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tReliable Service<\/span>

Complaint Management Process<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As Bayrakc\u0131 Metal, we are committed to resolving customer complaints by managing them effectively and quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Our complaint and feedback process consists of the following steps:<\/p>

Receipt of Complaint<\/strong><\/p>

Customer complaints are received via contact form, e-mail, telephone or field teams.<\/p>

Evaluation and Analysis<\/strong><\/p>

Incoming complaints are analysed in detail by the relevant departments.<\/p>

Feedback on product and service quality is communicated to the quality management team.<\/p>

Solution Generation & Feedback<\/strong><\/p>

The complainant is returned as soon as possible and informed about the resolution process.<\/p>

Continuous Improvement<\/strong><\/p>

Preventive measures are taken to prevent recurrence of complaints and processes are improved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our Commitments to Our Customers\n<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fast and Effective Solution: We evaluate customer complaints quickly and effectively and resolve them as soon as possible.<\/p>

Transparent Communication: We offer a transparent and open communication process to all our customers.<\/p>

Quality and Continuity: We aim to maximise customer satisfaction by continuously improving our complaint management processes.<\/p>

Feedback Culture: We see the feedback of our customers as a valuable development tool and continuously improve our processes in this direction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How can you send your feedback?\n<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We carefully evaluate all kinds of suggestions, requests and complaints from you in order to make our customer satisfaction processes more effective.<\/p>

You can use one of the following methods to contact us:<\/p>

Contact Form:<\/strong><\/p>

You can send your complaints and suggestions via the Contact Form on our website.<\/p>

Contact by Telephone:<\/strong><\/p>

You can contact our customer service team directly by telephone and submit your complaints.<\/p>

Feedback by e-mail:<\/strong><\/p>

You can reach our quality unit directly at kalite@bayrakcimetal.com.tr.<\/p>

Meeting with Sales & Field Operation Authorities:<\/strong><\/p>

You can contact our sales or field operation teams face to face or in writing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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We are here to maximise customer satisfaction and effectively evaluate your feedback. Let's shape quality together!<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tG\u00f6r\u00fc\u015flerinizi Payla\u015f\u0131n<\/span><\/span><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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M\u00fc\u015fteri Memnuniyeti & \u015eikayet Y\u00f6netimi Bayrakc\u0131 Metal olarak, m\u00fc\u015fteri memnuniyeti en b\u00fcy\u00fck \u00f6nceli\u011fimizdir. M\u00fc\u015fterilerimizin geri bildirimlerini bir geli\u015fim f\u0131rsat\u0131 olarak g\u00f6r\u00fcyor, \u00fcr\u00fcn ve hizmetlerimizi s\u00fcrekli iyile\u015ftirmek i\u00e7in bu geri bildirimleri…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7349","page","type-page","status-publish","hentry"],"yoast_head":"\nBayrakc\u0131 Metal \u00c7elik Konstr\u00fcksiyon | M\u00fc\u015fteri Memnuniyeti<\/title>\n<meta name=\"description\" content=\"Bayrakc\u0131 Metal\u2019de m\u00fc\u015fteri memnuniyeti y\u00f6netimi s\u00fcre\u00e7lerini titizlikle takip ediyor, her zaman m\u00fc\u015fteri odakl\u0131 hizmet sa\u011fl\u0131yoruz.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bayrakcimetal.com.tr\/en\/customer-satisfaction-complaint-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Memnuniyeti & \u015eikayet Y\u00f6netimi\" \/>\n<meta property=\"og:description\" content=\"Bayrakc\u0131 Metal\u2019de m\u00fc\u015fteri memnuniyeti y\u00f6netimi s\u00fcre\u00e7lerini titizlikle takip ediyor, her zaman m\u00fc\u015fteri odakl\u0131 hizmet sa\u011fl\u0131yoruz.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bayrakcimetal.com.tr\/en\/customer-satisfaction-complaint-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Bayrakc\u0131 Metal \u2013 \u00c7elik Konstr\u00fcksiyon & M\u00fchendislik\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bayrakcimetal\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T13:47:15+00:00\" \/>\n<meta property=\"og:image\" 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