Customer Satisfaction & Complaint Management
As Bayrakcı Metal, customer satisfaction is our top priority. We see the feedback of our customers as an opportunity for development and we meticulously evaluate this feedback to continuously improve our products and services.
As a company with ISO 9001:2015 Quality Management System Certificate, we carry out our customer satisfaction processes in accordance with international quality standards.
All kinds of suggestions, requests and complaints received from our customers are included in the internal evaluation processes and solutions are produced as soon as possible.
Our Quality Approach
As Bayrakcı Metal, we see quality as a standard that we apply meticulously at every stage of production, from the materials used to the service processes.
In this direction, the basic principles of our quality policy are as follows:
Complaint Management Process
As Bayrakcı Metal, we are committed to resolving customer complaints by managing them effectively and quickly.
Our complaint and feedback process consists of the following steps:
Receipt of Complaint
Customer complaints are received via contact form, e-mail, telephone or field teams.
Evaluation and Analysis
Incoming complaints are analysed in detail by the relevant departments.
Feedback on product and service quality is communicated to the quality management team.
Solution Generation & Feedback
The complainant is returned as soon as possible and informed about the resolution process.
Continuous Improvement
Preventive measures are taken to prevent recurrence of complaints and processes are improved.
Our Commitments to Our Customers
Fast and Effective Solution: We evaluate customer complaints quickly and effectively and resolve them as soon as possible.
Transparent Communication: We offer a transparent and open communication process to all our customers.
Quality and Continuity: We aim to maximise customer satisfaction by continuously improving our complaint management processes.
Feedback Culture: We see the feedback of our customers as a valuable development tool and continuously improve our processes in this direction.
How can you send your feedback?
We carefully evaluate all kinds of suggestions, requests and complaints from you in order to make our customer satisfaction processes more effective.
You can use one of the following methods to contact us:
Contact Form:
You can send your complaints and suggestions via the Contact Form on our website.
Contact by Telephone:
You can contact our customer service team directly by telephone and submit your complaints.
Feedback by e-mail:
You can reach our quality unit directly at kalite@bayrakcimetal.com.tr.
Meeting with Sales & Field Operation Authorities:
You can contact our sales or field operation teams face to face or in writing.
